Your services

Am I entitled to Universal Credit?

If you are on a low income or out of work, you could be entitled to Universal Credit - a monthly payment to help with your living costs.

Apply online at and the Department of Work and Pensions (DWP) will call you back if they need to check anything as part of your claim.

Here’s a short video which explains all the information you will need to provide to the DWP to make a claim.

Help with Council Tax

Council Tax billThe Government is providing a £500 million Hardship Fund to help UK households on the lowest incomes. The fund will enable us to support local people by quickly reducing or removing the need for you to pay Council Tax if you are on a low income.

If you are struggling to pay Council Tax during the Covid-19 pandemic then please visit our website at to apply for Council Tax Support.

If you are already in receipt of Council Tax Support, or other eligible benefits, then you do not need to do anything and we will automatically apply a discount (up to an additional £150) to qualifying accounts.

Rubbish, recycling and garden waste collections

Thank you messagesThank you to everyone who has written a supportive note, waved from windows and left out biscuits for our bin men and women. They are doing a tremendous job in difficult circumstances to keep our Rubbish and Recycling collections going during this coronavirus pandemic and your goodwill means so much to them.

If you’d like to join in and show your support, here’s a link to a template poster on our website at

We had to pause our garden waste subscription service for a month during April and May but that service is now also operating normally once again.

We have worked hard to establish and introduce a range of new safety measures, including providing additional vehicles to further enable our crews to practice social distancing where possible, and to make sure we can safely collect increased volumes of household recycling and rubbish.

Our Bulky Waste Collections also resumed on Monday 18 May and you can book a collection online at

Thank you all for your patience during this difficult time.

Business Support Grants

The coronavirus pandemic is having a big impact on all of our lives but it's a particularly tough time for local businesses who have been asked to close in order to prevent the spread of the virus.

The Government has introduced a range of business support measures to help businesses through this difficult period and full details can be found online at

We are helping the Government by distributing their Business Support Grants of £10,000 - £25,000 to businesses that are in receipt of Small Business Rate Relief and businesses in the Retail, Hospitality or Leisure sectors. So far we have allocated £23 million to over 1800 local businesses but there are still many local businesses who have not applied.

These grants are to help your business meet the costs and challenges you're currently facing so please don't miss out.

Check now to find out if your business is eligible for support.

To qualify your business must occupy a business property that has a rateable value of less than £51,000 and either:

* Receive small business rate relief or rural rate relief; or

* Be a retail, hospitality or leisure business

Apply now at

Housing Advice

HouseWith many local people managing on a reduced income during the coronavirus pandemic we have seen an increase in demand for our housing advice and support services.

Our Housing Needs team has continued to provide help and support to all those who need our assistance and has remained open throughout the crisis. To comply with social distancing measures, we have provided the majority of our support by phone or e-mail but in emergency circumstances we have arranged face-to-face appointments with a housing officer.

Anyone who is in need of advice or assistance should call our Housing Needs team on 01444 477574 and leave a short message. The phones are monitored throughout the day and an officer will call back to discuss your case and the options that may be available. You will also be asked to complete our online housing advice form to provide details of your household and your current circumstances. If you are unable to access or complete the form then our officers are available to assist over the phone.

We have worked closely with our partners at Turning Tides to support rough sleepers through this crisis. Homeless people are some of our most vulnerable citizens and are at significant risk from the virus whilst sleeping rough. We have placed a number of rough sleepers in temporary emergency accommodation but if you know anyone who is still sleeping rough then please notify us at  

Our Housing Needs Team is responding quickly to emergency situations but prevention is better than a cure so if you are at risk of homelessness or you are worried that your home is at risk then please contact our Housing Needs team so that early intervention work can be undertaken.

Emergency housing situations will be given the highest priority for a response but please do not visit our offices until you have arranged an appointment with a Housing Officer.

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